call center software Archives - Bicom Systems

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How to Increase Call Center Productivity & Efficiency

June 20, 2016, 12:35 pm

PBX Call Center Software The goal of any call center is to handle the maximum call volume as efficiently as possible. This means answering and resolving all calls favorably and quickly. While this may...

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6 Guidelines to Choosing Call Center Software

July 13, 2016, 5:00 am

With so many Call Center Software options on the market today, you may have a hard time identifying the best option for your call center. Here are a few guidelines to take into consideration when...

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3 Trends in Call Center Technology

August 17, 2016, 5:00 am

Call Centers that are thriving in 2016 pay attention to new trends and embrace new technology. In a world where innovation is happening every single day, businesses cannot afford to fall behind the...

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3 Ways PBX Call Center Software Improves the Customer Experience

October 17, 2016, 5:00 am

The title says three ways to improve customer experience, but we all know there is really only one way to do that – by enabling and inspiring our agents, the ones who deal directly with customers. So...

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Call Center PBX: An Enhanced Software

March 23, 2017, 5:40 am

I recently stumbled upon an article claiming that PBX phone systems cannot replace call center software. My initial reaction was to scoff and dismiss it, but the article kept coming back to me as a...

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Call Center Motivation

July 11, 2014, 3:00 am

MOTIVATION is essential for Call Center workers whose work is typically monotonous and done individually. The nature of Call Center work lends itself to decreased performance and a high turn-over rate....

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Custom Work: Prison Telephony

September 29, 2014, 8:17 am

While prisons and jails aren’t the first thing to come to mind when discussing Unified Communications, they do require a telephony solution similar to other companies or call centers. After being...

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3 Benefits of Hosted VoIP for Call Centers

June 15, 2016, 8:28 am

We have discussed the benefits of hosted VoIP before, but today we want to focus specifically on the benefits of the cloud for Call Centers. 1. Scalability While an on-premise call center solution is...

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Zamtel Call Center Consultation

October 14, 2013, 6:39 am

Last year we worked with Necor Zambia Limited, a telephony reseller, to implement a call center solution for the Electoral Commission of Zambia (ECZ). On many occasion during that project we found...

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