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Zamtel Call Center Consultation
Last year we worked with Necor Zambia Limited, a telephony reseller, to implement a call center solution for the Electoral Commission of Zambia (ECZ). On many occasion during that project we found...
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Call Center Motivation
MOTIVATION is essential for Call Center workers whose work is typically monotonous and done individually. The nature of Call Center work lends itself to decreased performance and a high turn-over rate....
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Custom Work: Agent BLF
Presence is one of the most popular advantages of Unified Communications and, more specifically, gloCOM. The ability to check the status of employees or coworkers in real-time is invaluable to...
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Custom Work: Prison Telephony
While prisons and jails aren’t the first thing to come to mind when discussing Unified Communications, they do require a telephony solution similar to other companies or call centers. After being...
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Paying Too Much for Call Center Software that Doesn’t Even Give You Results?
Support and maintenance cost you an arm and a leg. Your call center software operates like something straight out of The Flintstones. You’re itching to handle more calls and grow, but old software is...
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3 Benefits of Hosted VoIP for Call Centers
We have discussed the benefits of hosted VoIP before, but today we want to focus specifically on the benefits of the cloud for Call Centers. 1. Scalability While an on-premise call center solution is...
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How to Increase Call Center Productivity & Efficiency
PBX Call Center Software The goal of any call center is to handle the maximum call volume as efficiently as possible. This means answering and resolving all calls favorably and quickly. While this may...
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6 Guidelines to Choosing Call Center Software
With so many Call Center Software options on the market today, you may have a hard time identifying the best option for your call center. Here are a few guidelines to take into consideration when...
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3 Trends in Call Center Technology
Call Centers that are thriving in 2016 pay attention to new trends and embrace new technology. In a world where innovation is happening every single day, businesses cannot afford to fall behind the...
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3 Ways PBX Call Center Software Improves the Customer Experience
The title says three ways to improve customer experience, but we all know there is really only one way to do that – by enabling and inspiring our agents, the ones who deal directly with customers. So...
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Call Center PBX: An Enhanced Software
I recently stumbled upon an article claiming that PBX phone systems cannot replace call center software. My initial reaction was to scoff and dismiss it, but the article kept coming back to me as a...
View ArticleCall Center Motivation
MOTIVATION is essential for Call Center workers whose work is typically monotonous and done individually. The nature of Call Center work lends itself to decreased performance and a high turn-over rate....
View ArticleCustom Work: Agent BLF
Presence is one of the most popular advantages of Unified Communications and, more specifically, gloCOM. The ability to check the status of employees or coworkers in real-time is invaluable to...
View ArticleCustom Work: Prison Telephony
While prisons and jails aren’t the first thing to come to mind when discussing Unified Communications, they do require a telephony solution similar to other companies or call centers. After being...
View Article3 Benefits of Hosted VoIP for Call Centers
We have discussed the benefits of hosted VoIP before, but today we want to focus specifically on the benefits of the cloud for Call Centers. 1. Scalability While an on-premise call center solution is...
View ArticleZamtel Call Center Consultation
Last year we worked with Necor Zambia Limited, a telephony reseller, to implement a call center solution for the Electoral Commission of Zambia (ECZ). On many occasion during that project we found...
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